Jess would have the nickname of 'The Hub' if that was a cool nickname. It's not, so we won't call her that, for she has a mean glare. (Not sure if she already had that glare, or if she learned it from Heather. I'm sure I'll see it from both of them when they read this.)
Anyway, Jess is an excellent order taker & estimate maker. A prompt email replyer & sign info supplier. She's the answerer of phone calls and scheduler of installs. As you can see, just about any order will go through her at some point, almost like she was a center around which other things revolve or from which they radiate. (see: hub)
On a side note, we don't have a Yellow Dog Wrestling League, but if we did, I think she'd have the best intro.